Outraged of Tunbridge Wells Capita again!

Typical  misinformation and the use of Capita:

Review of single person Council Tax discount

To make sure that all households pay the correct level of Council Tax, we are carrying out a review of those receiving a single person discount. The review is being done with the assistance of Capita Local Government Services.

Council Tax bills are calculated on the assumption that two or more adults (people over the age of 18) are resident in the property. If only one adult occupies a property, then they are entitled to a 25 per cent single person discount on their Council Tax.

Why is there a review?

The review is being undertaken because the council is committed to maintaining as low a Council Tax as possible for all its residents and therefore we wish to ensure that customers only receive discounts they are entitled to.

If you are currently receiving a 25 per cent single person discount and your circumstances have changed you should contact the council on 01892 526121or email counciltax@tunbridgewells.gov.uk.

We will be using a combination of postal review, telephone interviews and data matching against credit reference agencies as part of the exercise.  

This is a misleading use of the term 'data matching'.  Does the council actually know what data Experian and other credit references have and what the output from the algorithms actually indicates?  No evidence to show that this is the case.

And yes, they also list disregard categories as 'discounts' so on the face of it they are checking entitlement to a discount which does not exist.  

If your bill indicates that a discount has been allowed, you must inform of any change circumstances which may affect your entitlement. If you fail to do so you could incur a penalty.

and yes, they are failing to provide information required by law/ legally accurate information and the mistake is of a sort which implies wrong doing on the part of a person allegedly receiving a discount which does not exist 'incorrectly'.

No copy of demand notice on web site: cannot say whether it includes the information required by law.  Seems unlikely that this will be the case in view of the other mistakes published by the council.

Old leaflets contain misleading / false information

Changes in circumstancesPlease notify Tunbridge Wells BoroughCouncil within 21 days if yourcircumstances change. Remember thatsomeone leaving or joining yourhousehold or reaching their 18th birthdaymay affect any discounts you receive.If you do not tell us about changes youcould have to pay a penalty of £70.